This course is for restaurants that serve casual dining, as well as fast-food chains, and is intended to help them transform their staff into excellent servers. Participants will learn how to make customers return by focusing on the best practices in customer service, sales promotion, and cost control. Participants will learn how to provide exceptional guest and table service, suggestive selling, and turn customer complaints into positive dining experiences by using proper service recovery techniques.
This course teaches you communication, customer-service and interpersonal skills. It also teaches you how to be team-oriented, physically strong, detail-oriented, self-motivated, and how to motivate yourself.
This course in catering will teach you the skills necessary to create a successful catering service. This course will teach you how to safely transport food, market it and provide professional service.
This five-day instructor-led course is designed to give you the comprehensive skills needed to work with the Information Design Tool.
The Information Design Tool enables designers to extract, define, and manipulate metadata from relational and OLAP sources to create and deploy SAP BusinessObjects universes.
You’ll also learn how to use data from different source systems (SAP and non-SAP) with the SAP BusinessObjects BI client tools.
Dynamics 365 Commerce functional consultants set up and use the application functionality in Microsoft Dynamics 365 Commerce, and provide support for the application. The functional consultant typically has a strong understanding of unified commerce business operations, and experience configuring, deploying, maintaining, and using Microsoft Dynamics 365 Commerce. This four-day course covers the essentials for the role.
This training focus on enhancing the image of the support organisation by providing excellent customer service as well as increasing the productivity and capabilities of users, customers, and the business.
This highly interactive, results-focused workshop is ideal for project team members, practicing project managers and project leaders who need to achieve consistent project success through people. Participants will acquire advanced interpersonal skills and learn consensus-building techniques that help provide clarity and garner commitment from team members, customers and management.
The course uses a combination of lectures, demos, and hands-on labs to explore and deploy solution elements, including infrastructure components like networks, systems, and application services.
You’ll also learn how to deploy practical solutions such as secure interconnecting networks, customer-supplied encryption keys, security and access management, quotas and billing, and resource monitoring.
Implementing and Operating Cisco Security Core Technologies (SCOR)
In this course, you will master the skills and technologies you need to implement core Cisco security solutions to provide advanced threat protection against cybersecurity attacks. You will learn security for networks, cloud and content, endpoint protection, secure network access, visibility, and enforcements.
In this course, you will learn the fundamental concepts of cloud computing and how a cloud strategy can help companies meet business objectives. It explores the advantages and possibilities of cloud computing. It also introduces addresses concepts such as security and compliance to help facilitate better discussions with line of business (LOB) professionals, information technology (IT) LoB, IT leaders, and executives.
This course uses lectures, demos, and hands-on labs to help you explore and deploy Google Cloud networking technologies, including Virtual Private Cloud (VPC) networks, subnets, and firewalls; interconnection among networks; load balancing; Cloud DNS; Cloud CDN; and Cloud NAT. You’ll also learn about common network design patterns and automated deployment using Cloud Deployment Manager or Terraform.
Participants will be provided with an overview of Fiori Design Principles and Fiori LPD. This covers personalisation and end user feedback. Other topics include application types (Transactional. Analytic. Factsheet), application category (Original. Principle. Transactional), intent-based navigation and semantic objects. SAP Fiori Business Suite (SAPUI5, SAP Gateway and ABAP), SAP Fiori on HANA (SAPUI5, Enterprise Search and HANA XS Engine), SAP Fiori Mobile for SAPUI5 and CDSViews, and SAP Fiori Mobile for Fiori Client, SMS, and iOS will all be covered.
This session will discuss the science behind empathy and how it connects with others. We'll also share techniques for increasing our own levels of empathy.
This course is for aspiring and existing leaders, as well as salespeople, volunteers, and others who are looking to increase cohesion and collaboration. An optional upgrade to your qualification is available
This course covers the most recent thinking, principles, and practices of the DevOps community, as well as real-world case study examples from high-performing organisations such ING Bank and Ticketmaster. The interactive multimedia and interactive exercises bring the learning experience alive, including the Three Ways highlighted in the Phoenix Project by Gene Kim.
Performing CyberOps Using Cisco Security Technologies
This course will equip you to play the role of an Information Security Analyst in a Security Operations Center (SOC). The course will teach you the foundational concepts and their use in real-world situations. You'll also learn how to use playbooks when formulating Incident Responses (IR). This course will teach you how to use automation to improve security through cloud platforms and SecDevOps. Learn how to detect cyberattacks and analyse threats.
This course introduces Enterprise Asset Management's core business processes as well as important integration aspects with other SAP apps. The course also covers user interfaces and user experience. It will show you how different types of clients and UI technologies are used.
Communication Skills from PD Training is one our most popular courses. It teaches you powerful concepts such as how different personalities can affect communication, your communication preferences, and how to apply these skills immediately.
Strategies for dealing with communication issues will be taught. You will also learn essential skills such as active listening, voice and tone use, investigative questioning, and understanding the importance of body language as well as non-verbal communication from others.
Negotiation Essentials: Achieving Your Outcomes and Objectives
A team of skilled negotiators can help you achieve your corporate goals. The ability of your people to achieve their goals is directly linked to their ability and willingness to negotiate the desired outcomes with others within and outside of your organization.
Give them the knowledge and training they need to succeed in everyday negotiations.
A closed book multiple-choice exam and a practical inspection assessment will be used to assess the course. To receive certificates from FoodSHAP (r),, candidates must pass both assessments. Passing score is 75%. Three (3) free retakes are allowed within six (6) month. FoodSHAP (r.Certificates can be used to verify that the certificate is DOH-recognized, ANSI-accredited and depEd.
Learn how to manage customers so that they trust you and give positive feedback. Learn how to handle upset clients and how to keep others feeling understood. You will also learn how to create long-lasting customer loyalty by working towards solutions that delight.